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Building relationships with regional retailers

25Feb

Building relationships with regional retailers

Topic: News

GEMS Compliance visits more regional areas

During 2018, GEMS inspectors visited a number of regional areas to engage with suppliers and retailers, and ensure they are meeting their regulatory obligations under the GEMS Act. With GEMS inspectors now based in four cities, market surveillance visits to regional areas are scheduled on a regular basis, with over 45 regional towns visited in 2018.

During visits to electrical appliance retailers, inspectors collect data on GEMS products to confirm they are registered, and ensure the Energy Rating Label is correctly displayed in store, when required. Inspectors also take the opportunity to further educate store managers and staff about GEMS requirements, if needed. For example, regional areas generally have slower stock turnover than metropolitan areas so inspectors remind retailers of the need to monitor the registration expiry date of their GEMS products.

GEMS inspectors are also able to demonstrate to retail staff how to use the public Registration Database to check a product’s registration status, and assist consumers to compare models with the Energy Rating Calculator. A simple video is also provided to retailers to explain their obligations when displaying the Energy Rating Label.

Results from market surveillance activities are published in the annual Market Surveillance reports.