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GEMS Service Delivery

29Sep

GEMS Service Delivery

Topic: GEMS

Registration and enquiry turn-around times

The Energy Rating team are committed to improving their service levels for GEMS registrants. In August 2017, it took an average of 1.46 days for the processing of registration applications and an average of 0.56 days to respond to enquiries.

Over that month, a total of 477 registration applications were submitted and 71 enquiries were received and answered. Turn-around times were the fastest that they’ve ever been.

If you require any assistance with the registration process or system, please contact the team at energyrating@environment.gov.au .