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Third Annual GEMS Stakeholder Satisfaction Survey


Third Annual GEMS Stakeholder Satisfaction Survey

Topic: GEMS

It’s nearly time once again for our annual stakeholder satisfaction survey.

Over the last two years we have benefitted from your feedback on our registration and enquiry services.

Changes implemented over the past year using your previous survey feedback include:

  • improvements to the translation of the Supplier’s Guide for the registration system in to Chinese
  • improved accessibility across the registration system
  • significantly faster response times for email enquiries
  • improvement of the Help function in the registration system.

If you registered a product or contacted the Energy Rating Team in the past 12 months, you will receive a link to the 2018 GEMS Stakeholder Satisfaction Survey on Monday, 7 May.

The survey will be open for two weeks and takes about 10 minutes to complete. Please take the time to give us your feedback so we can continue to improve our service.